We offer KLN and UPS Express depending on where you are based.

You can choose home delivery or pick up your order at a service point. Available options depend on your location and will be shown at checkout.

During busy times (for example, sale periods), delivery may take a little longer.

Sometimes system maintenance or unexpected events, such as severe weather, can affect dispatch or delivery times. We’ll work to keep any delays to a minimum.

We currently ship to over 60 countries. For the full list of countries or to change your shipping location, head to the checkout page and enter your address.

The estimated delivery time depends on your location and the delivery service you choose, and it will be shown at checkout. We aim to process and dispatch all orders within 24 business hours.

After your order leaves our warehouse, you’ll receive an email with your tracking number and a more precise delivery date. Our warehouse operates Monday to Friday during business hours.

During busy periods (for example, sale events), deliveries may take a little longer.

At times, system maintenance or unforeseen events, such as severe weather, can affect our services and change dispatch or delivery times. We’ll always work to keep any delay as short as possible.

Our warehouses are closed on Bank Holidays. When a holiday falls on a business day, please allow an extra 1-3 business days for delivery. See all applicable dates below.

Portugal – national public holidays

• 1 January: New Year’s Day
• Good Friday: date varies each year
• 25 April: Freedom Day
• 1 May: Labour Day
• 10 June: Portugal Day (Camões Day)
• Corpus Christi: date varies each year
• 15 August: Assumption
• 5 October: Republic Day
• 1 November: All Saints’ Day
• 1 December: Restoration of Independence
• 8 December: Immaculate Conception
• 25 December: Christmas Day
  

Notes:

• Some dates vary each year based on the Easter calendar.

Once your order is packed, we’ll send you an email with your tracking number. If you don’t see it, check your spam or junk folder. If it’s still missing, contact our Customer Support Team for help.

Depending on item availability, your order may be split into multiple shipments. These may be sent with different couriers and arrive on different days. You’ll receive separate tracking details for each shipment. We’re working to get all items to you as quickly as possible.

If you have any questions about your order, please contact our Customer Support Team.

If you haven’t received your order within the expected delivery time, please contact our Customer Support Team within 30 days* from the date the order was placed.

*After this 30-day period, we are not able to claim any lost orders.

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You can have your package delivered to your home, or alternatively, collect it at a service point. The delivery options depend on your geographical location and are listed at checkout. If you have chosen home delivery, your parcel will be delivered to the address used when placing the order.

If there is accidental damage or missing item(s) during shipping, the insurance covers it. International shipping can sometimes lead to unavoidable damage or missing items. In such cases, reach out to our Customer Support Team for assistance in claiming compensation from the shipping company.

Returned items must be in original condition and packaging with attached tags within 30 days from the date of delivery.

Important: Items from different orders must be returned in separate boxes using their own prepaid return labels. Check the YOUR ORDER section on the return form or in your order confirmation email to see which items can be sent back together.

1. Fill out the return form.
2. Repack your item(s). Use the original packaging and include all accessories, for example dust bags and tags.
3. Box and label. Place the item(s) and your Return Reason slip in a sturdy cardboard box, seal it, and attach the prepaid return label.
4. Outside the EU only. Complete and sign 3 copies of the Customer Return Invoice included in your package. Put all 3 signed copies in a clear pouch on the outside of the box so they are visible.
5. Choose the correct courier. Check your return label to see which courier to use, then drop the parcel at your nearest approved location. If you cannot find a drop-off point, contact our Customer Support Team and we will help you.
   

UPS/KLN returns

• Find a UPS/KLN drop-off point using the link provided with your label.
  
• It can take some time for your package to reach our warehouse. Once it is delivered, you will receive a return confirmation email, and your refund will be processed within 7 days.

Orders can only be returned using the provided prepaid Return label. If you did not receive a Return label with your order, please contact us at info@virtuethelabel.com.​

Return items from different orders in separate boxes, each with its own prepaid return label. Check the “Your Order” section on your return form or in your order confirmation email to see which items can be sent back together.

If your order is damaged when it arrives, contact us at info@virtuethelabel.com before making a return.

When you place an order on virtuethelabel.com, we'll send you an order confirmation immediately. If you have not received it within a few minutes of your order, please check your spam/junk mail. If it is still nowhere to be seen, please contact our customer service support team to help you.

After an order has been successfully placed, we cannot issue changes or cancellations. Please return your oder if you still no longer want it, when you receive it.

We apologise that you received an incomplete order, please contact our customer support team within 2 days of receiving this package and share the photos of what has been delivered so we can assist you further.

To be notified when an item is back in stock, go to the product page and select the size you want then click 'Notify Me', this will send you an email address when the size becomes available.

Yes, we accept afterpay - for full terms and agreements of their interest free period please consult their most up to date policies.

We accept almost all payment methods and are looking to accept crypto payments shortly. To see a full list head to the checkout page.

When ordering from within the EU, United States, United Kingdom, Norway, Saudi Arabia, Australia or Switzerland all additional charges such as VAT/tax and duties are included in the given price. When ordering from countries other than those stated above, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders or mark them as a gift.